Retention principles
Fairness aims to retain information only for legitimate service, legal, security, audit and contractual needs. Different categories may require different retention periods.
Firm instructions
Subject to legal and contractual restrictions, authorised firms can request deletion or export of eligible information. Some records may need to be retained for audit, billing, security or legal obligations.
Backups and residual copies
Deleted information may remain temporarily in protected backups until normal backup rotation completes, unless a different legal requirement applies.